MondoCity

One connected platform for modern local government.

Manage properties, services, permits, compliance and customer interactions through a unified council operating platform.

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One platform. Expanded capability.

Product overview

Built for the way councils actually work.

Council services are connected by nature. A property can have rates, waste services, permits, inspections, customer requests, infringements, environmental health obligations and supporting documents - all at the same time.

MondoCITY provides a shared platform for managing those relationships without losing the specialist processes each team needs. Staff work from a consistent interface, customers access services through a responsive portal, and information remains linked across the full service lifecycle.

Council capabilities

Specialist services on a shared platform.

Each capability keeps its specialist council process while sharing identity, workflow, notifications, documents, payments, integration, audit history and reporting-ready data.

Property and Rating

Create a trusted, council-wide view of land, property, ownership, occupancy, valuation and rating information.

Maintain a central property database linked to customers, regulatory applications, waste services and financial processes.
Manage addresses, parcels, properties, units, subdivisions, ownership and effective-dated relationship changes.
Support valuations, rating classifications, exemptions, concessions, instalments, transfers, certificates and notices.

Waste Management

Coordinate domestic and hard-waste services from entitlement and bin allocation through collection, contractor processing and communication.

Record waste services, bins, entitlements, responsibility and history against properties and customers.
Manage new, changed, suspended and cancelled services through configurable workflows and approvals.
Generate contractor work instructions and receive collection, delivery and processing updates through integration.

Planning and Building Management

Manage statutory planning, strategic planning, subdivision, landscape and building processes through structured application lifecycles.

Capture applications, applicants, properties, zoning, overlays, plans, conditions, fees and evidence.
Configure assessment pathways, statutory clocks, milestones, approvals, delegations and legislative timeframes.
Link applications to GIS, property records, documents, financial transactions and regulatory processes.

Case Management

Give customer service and operational teams a consistent way to record, route and resolve requests, complaints, enquiries and complex cases.

Create service requests and cases from portal submissions, phone calls, emails, counter interactions or internal referrals.
Route work through council-defined queues, assignments, workflows, service levels, escalations and approvals.
Link cases to permits, applications, inspections, infringements, enforcement matters, properties and other records.

Self-Service Digital Portals

Make it easier for residents, businesses, suppliers, staff, partners and community participants to interact with council online through role-based portals.

Provide secure account access, profile management, communication preferences and authorised representative relationships.
Allow authorised users to lodge relevant requests, applications, objections, permits, supporting documents and sale notifications.
Display application, permit, case, waste-service and payment status through council-controlled customer-facing stages.

Local Permits

Configure and manage the full lifecycle of local laws, community, animal, trading and other council permit types.

Define permit types, eligibility rules, required information, fees, conditions, durations and approval pathways.
Accept applications online or through staff-assisted channels and validate mandatory information before submission.
Generate permits, notices, certificates, correspondence and reminders from configurable templates.

Infringement Management

Record and manage infringement activity from initial offence through notice, review, payment, escalation and closure.

Capture offences, alleged offenders, locations, evidence, issuing officers, legislation, penalties and linked matters.
Track service, due dates, payments, withdrawals, cautions, internal reviews, nominations and extensions.
Exchange information with financial systems, Fines Victoria, courts and other authorities through controlled integration.

Environmental Health

Manage registrations, permits, inspections, complaints and compliance obligations for public and environmental health services.

Maintain businesses, proprietors, premises, sites, registrations, licences, risk classifications and responsible contacts.
Schedule and record inspections, sampling, assessments, findings, corrective actions and follow-up visits.
Link complaints and customer requests to premises, inspections, cases, permits and regulatory outcomes.

Site Management

Maintain a practical register of council-owned and council-managed places, buildings, land and facilities.

Record offices, depots, libraries, halls, sporting facilities, parks, reserves, buildings and land parcels.
Capture site purpose, ownership, tenure, occupancy, address, spatial reference, status and operational responsibility.
Link leases, tenants, inspections, maintenance requests, incidents, documents, insurance and compliance obligations.

Coming soon Asset Management illustration

Asset Management

Extend MondoCITY with lifecycle management for council assets and movable equipment.

Register assets and equipment with classification, location, custodian, serial number and current condition.
Manage warranties, inspections, service schedules, maintenance history, defects, work requests and documents.
Support condition assessment, lifecycle planning, replacement forecasts and financial asset reporting.

Coming soon Records Management illustration

Records Management

Add governed document and records capabilities to the same platform used for council services and decisions.

Capture documents with mandatory metadata, classifications and controlled registration.
Apply security classifications, inherited permissions, retention rules, disposal authorities and legal holds.
Integrate with Microsoft 365, SharePoint, Teams, agenda systems and other business applications.

Unified Block Mondo platform

Expand council operations with companion Mondo apps.

MondoCITY is delivered as part of the unified, all-in-one Block Mondo platform. Rather than operating as an isolated council system, it works with companion Mondo apps to connect specialist local government services with financial management, business engagement, constituent self-service and governed artificial intelligence.

MondoLedger

Connected financial management for fees, permits, rates, infringements, contracts and operational transactions.

MondoSwift

Business and stakeholder engagement for shared organisation, contact, relationship and communication history.

MondoPortal

Role-based digital portals for residents, businesses, suppliers, staff, partners and community participants to access relevant requests, applications, documents, updates and payments.

MondoAI

Governed artificial intelligence for retrieval, classification, drafting, summarisation and workflow guidance.

Operating model

One foundation across every service.

Use common customer, organisation, property, site and reference information across applications.
Link operational transactions to financial, engagement and self-service processes through shared platform services.
Apply consistent identity, security, workflow, document, integration and audit controls.
Introduce additional Mondo apps incrementally without creating another disconnected technology silo.
Provide staff and constituents with connected experiences while retaining clear ownership of each business process.

Move beyond disconnected council systems.

MondoCITY provides the structure councils need for specialist local government services, while using one shared platform for the capabilities every service has in common.

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