01
Client portal
Help clients manage their services and stay informed without waiting for a call or email.
Profiles / Requests / Payments
MondoPortal
Self-service that feels simple, connected and personal.
MondoPortal provides secure self-service digital portals for clients, suppliers, staff, partners and participants, as well as residents, members and authorised representatives. Each person can manage their relationship with your organisation through relevant profiles, requests, applications, payments, documents, bookings and updates, with access governed by their role.
Connect every party. Simplify self-service. Keep every interaction connected.
Digital portals
Different relationships. Connected experiences.
Give the people you work with a digital front door suited to their role, with relevant information, actions and access on one connected platform.
02
Supplier portal
Give suppliers a connected place to exchange documents, respond to requests and view relevant transactions.
Documents / Requests / Transactions
03
Staff portal
Bring employee and contractor self-service together with clear requests, information and assigned actions.
Forms / Tasks / Updates
04
Partner portal
Keep delivery partners and representatives connected to shared services, information and workflows.
Relationships / Services / Collaboration
05
Participant portal
Help participants follow their services, manage bookings and provide the information needed for their next step.
Bookings / Documents / Progress
06
Constituent portal
Make it easier for residents, members and community groups to access services and interact with your organisation.
Applications / Services / Notifications
One person can have more than one relationship with your organisation. Role-based access keeps the information and actions available to them relevant to each relationship.
Product positioning
Give every party a simple place to connect, transact and stay informed.
MondoPortal provides digital front doors for the people and organisations you work with, from client and supplier services to staff, partner and participant interactions.
It works across desktop, tablet and mobile, connects directly to operational workflows, and gives each user relevant information and actions according to their role and permissions. The result is a consistent self-service experience and fewer avoidable calls, emails and manual hand-offs.
Core capabilities
A connected digital front door for everyday service interactions.
Each capability keeps self-service simple for clients, suppliers, staff, partners and participants while connecting every submission, payment, document and response to the operational process behind it.
Profile and Account Management
Give each user a secure account and a clear view of their relationship with your organisation.
- Manage personal details, contact information, addresses and communication preferences.
- Support client, supplier, staff, partner and participant roles, including individual, household, organisation and authorised representative relationships.
- Allow users to review linked services, applications, requests, invoices and documents.
- Apply identity verification, role-based access and consent controls.
- Maintain an auditable history of profile and preference changes.
Business value: Reduce manual profile maintenance while improving the accuracy of party and relationship information.
Requests and Case Self-Service
Make it easy to submit, track and respond to requests, enquiries and service cases.
- Provide guided online forms with configurable questions, validation and attachments.
- Route submissions into the appropriate case or service workflow.
- Display status, milestones, assigned actions and expected next steps.
- Allow clients, suppliers, staff, partners and participants to provide further information and respond to assigned requests.
- Present completed outcomes, correspondence and supporting documents.
Business value: Give users transparency while reducing call-centre and back-office follow-up.
Applications, Permits and Registrations
Support digital lodgement for applications, permits, licences, registrations and approvals.
- Guide users through eligibility, required information and supporting evidence.
- Save draft applications and resume them later.
- Calculate applicable fees and capture declarations or acknowledgements.
- Track assessment, referrals, requests for information, decisions and expiry dates.
- Provide approved documents, conditions and renewal actions online.
Business value: Create a simpler application experience while preserving the controls required by internal teams.
Online Payments and Account Balances
Enable users to view charges and complete payments securely online.
- Display invoices, fees, outstanding balances and payment status.
- Support payment of individual charges or selected items.
- Connect to a secure payment gateway through implementation services.
- Issue payment confirmations and retain transaction references.
- Link payment outcomes to the originating request, application, order or account.
Business value: Reduce payment friction and speed up downstream processing through connected transaction status.
Bookings and Appointments
Let authorised users request and manage appointments, inspections, events and service bookings relevant to their role.
- Present available dates, times, locations and capacity.
- Capture booking details, participants, notes and accessibility needs.
- Confirm, reschedule or cancel bookings subject to business rules.
- Send reminders and preparation instructions.
- Link bookings to requests, applications, cases or services.
Business value: Improve scheduling efficiency and give users greater control over service interactions.
Documents and Digital Correspondence
Provide secure two-way exchange of documents and communications.
- Allow users to upload supporting evidence against the relevant record.
- Publish letters, notices, decisions, permits, invoices and other documents.
- Maintain document status, version and access controls.
- Support file-based mailhouse export or REST API interfaces for physical correspondence.
- Keep communications linked to the relevant party, relationship and underlying business process.
Business value: Keep important information organised and accessible without relying on disconnected email threads.
Notifications and Action Centre
Keep users informed and make required actions easy to identify.
- Deliver email, SMS or portal notifications based on workflow events.
- Present outstanding tasks, information requests, payments, renewals and deadlines.
- Allow users to manage communication preferences where permitted.
- Provide reminders and escalation messages for time-sensitive actions.
- Retain a history of notifications and user responses.
Business value: Reduce missed actions and improve completion rates through timely, contextual communication.
Service Catalogue and Guided Navigation
Help users find the right service, form or action quickly.
- Organise services by topic, audience, life event or business need.
- Provide plain-language descriptions, eligibility information and expected outcomes.
- Use guided questions to direct users to the correct process.
- Present related services, fees, documents and timeframes.
- Allow service content to be updated without rebuilding the portal.
Business value: Make complex service offerings easier to understand and reduce incorrect submissions.
Knowledge and Support
Give users immediate access to trusted information before they need to contact staff.
- Publish FAQs, guidance, policies, instructions and downloadable resources.
- Link help content directly to services, forms and workflow steps.
- Use search and categorisation to improve discoverability.
- Escalate from self-help to a request or case when further support is required.
- Use governed MondoAI assistance where enabled, with policy controls and human review.
Business value: Improve self-resolution while ensuring every user can still reach the right team when needed.
Responsive and Accessible Experience
Deliver a consistent digital experience across common devices and user needs.
- Provide responsive web access across desktop, tablet and mobile browsers.
- Use accessible layouts, labels, validation and navigation patterns.
- Support configurable content and language preferences where implemented.
- Protect sessions and personal information through secure authentication and access controls.
- Exclude offline operation unless separately scoped.
Business value: Extend service access without requiring a separate native mobile application.
Unified Block Mondo platform
Role-based self-service connected to the operational applications behind it.
MondoPortal is the digital self-service companion to the wider Block Mondo platform. It connects clients, suppliers, staff, partners and participants to relevant information and workflows, with each submission, payment, document and response linked to the operational application responsible for completing the work.
MondoCity
Connect property, rating, waste, planning, permits and regulatory services to self-service experiences for residents, businesses, applicants and authorised representatives.
MondoSwift
Connect client and partner portal interactions to relationship records, cases, opportunities, orders, events and contracts.
MondoLedger
Connect client and supplier interactions to fees, invoices, procurement, payments, refunds and account balances.
MondoForce
Extend selected employee and contractor self-service processes through a consistent portal experience where required.
MondoAI
Support guided service discovery, summarisation, drafting and workflow assistance while retaining governance and human review.
Shared platform capabilities
One foundation for profile, service, payment and communication journeys.
- Shared identity, consent, role-based security and audit history.
- Consistent party, relationship, organisation, property, account and reference data across client, supplier, staff, partner and participant roles.
- Metadata-driven forms, workflows, statuses, approvals and notifications.
- Document generation, secure attachment and controlled record linkage.
- REST APIs and file-based interfaces for external systems.
- Operational dashboards and outbound reporting extracts.
- Responsive web access across desktop, tablet and mobile devices.
Make every service easier to access, follow and complete.
Discover how MondoPortal can give your clients, suppliers, staff, partners and participants secure, connected self-service experiences suited to their roles.