Onboarding
Get help setting up your chosen apps, configuring roles and policies, and preparing your initial data and workflows. Agree the setup support you need for a practical start.
Optional platform support
Services
Support for your Block Mondo platform, when you need it. Choose onboarding, training, Managed AI or professional services to suit your organisation.
Services sit alongside our apps and editions. They are optional and are not a required step in every engagement.
Your platform. Your pace. Support by choice.
01
Practical before theoretical
02
Workshops create shared understanding
03
Quick wins build confidence
04
Governance belongs in the delivery model
05
Build internal capability, not dependency
Values and principles
How Block Mondo works with clients.
Our values are designed for practical AI adoption: clear business intent, visible progress, shared understanding, and responsible implementation.
Choose the support you need
Four ways to support your platform.
Select an individual service or combine support options. You can request help at onboarding or introduce it later as your needs change.
Training
Build confidence using the platform with role-based guidance for users, administrators and teams. Focus on your selected apps, everyday workflows and appropriate AI oversight.
Managed AI
Choose ongoing support for approved AI models, agents, workflows and knowledge. Get help monitoring outcomes, evaluating outputs and improving performance while retaining organisational approval and control.
Optional Professional Services
Request specialist help for defined needs such as data migration, integrations, configuration or tailored workflows. Scope a focused piece of work that supports your platform without making a consulting engagement a prerequisite.
Sprint methodology
Focused sprints for clients who choose hands-on support.
Our sprint methodology is an optional delivery approach for AI adoption and implementation services. It is not the required path to using Block Mondo.
Select the workshop, sprint or ongoing support that matches your need. You do not have to complete every stage; the scope, outcomes and timing are agreed for the services you choose.
Initiation Session
Foundation Workshop
Understand the ins and outs of AI through live examples and learn the art of the possible with AI systems.
01 Sprint
Opportunity Sprint
Identify business pain points, prioritise AI use cases and define a practical adoption roadmap.
02 Sprint
Quick-Win Sprint
Deliver a focused, measurable outcome in a short timeframe to prove value and build confidence.
03 Sprint
Implementation Sprint
Implement production-ready solutions across selected business processes, systems or teams.
04 Ongoing
Managed AI
Provide ongoing support, optimisation, governance and continuous improvement.
Choose your platform. Add support on your terms.
Explore our apps and editions first, or talk to us about a specific support need. The scope and timing of any services are agreed separately.