Service Status and Maintenance
Service status, planned maintenance notices and incident updates for the Block Mondo platform.
Service status, maintenance notices and incident updates are provided through the channels specified in your organisation's customer agreement. Your designated administrators can access this information and coordinate support for your organisation.
Current status
Your organisation's designated administrators can check current service status using the access arrangements specified in your customer agreement.
Visit our Service Status page at status.blockmondo.com.au to learn more.
Bookmark the page for general service announcements and updates that may affect multiple customers.
If you need a service update, contact your designated administrator in the first instance.
For help with a current issue, contact support through the platform or use the contact details below.
Planned maintenance
Planned maintenance notices are communicated through the channels and notice arrangements specified in your customer agreement.
Your designated administrators can review these notices for the expected timing, duration and affected services, and share relevant information within your organisation.
During an incident
During a service incident, your designated administrators can access information about affected services and progress towards resolution through the agreed communication channels.
Incident communications and support arrangements are governed by your customer agreement.
If something is not working
- Contact your designated administrator to check for a known incident or planned maintenance using your organisation's agreed service status arrangements.
- If you still need help, contact support through the platform or use the details below, in accordance with your customer agreement.
Commitments
The service levels, maintenance notice and support terms that apply to your organisation are set out in your customer agreement.